Screening Services Overview
Welcome to the screening services documentation. Access comprehensive background checks tailored to your industry needs.
How it Works
Our platform connects you with global databases to verify candidate identity, criminal history, and employment records efficiently.
- Select your screening package.
- Enter candidate information securely.
- Receive real-time updates via webhook or dashboard.
How to Order
Follow these steps to initiate a new screening report from your dashboard.
Guide to Submitting a Request
Ensure you have the candidate's full legal name, date of birth, and SSN (if applicable) before starting a request to prevent delays.
How to Submit a Background Check
Navigate to the 'New Order' tab. Fill in the required fields marked with an asterisk (*). You can save candidate profiles for future use.
Turnaround Time
Estimated times for our most common checks. Delays can occur during holidays or if court systems are offline.
| Check Type | Region | Avg. Time |
|---|---|---|
| SSN Trace | USA | Instant |
| Criminal County | USA | 1-3 Business Days |
| Employment Verify | Global | 3-5 Business Days |
| Education Verify | UK/EU | 5-10 Business Days |
Report Delays
If a report is taking longer than expected, it is usually due to the courthouse requiring a clerk to physically retrieve records. We automatically update estimated times when delays are detected.
How to Track Your Order
Go to the My Orders section. You will see a status bar indicating if the order is Pending, Processing, Completed, or Clear.
Understanding Your Report
Reports are broken down by check type. A 'Clear' status means no records were found. A 'Consider' status means a record was found and requires review.
Compliance & Regulations
Our platform is built to help you adhere to global hiring standards.
GDPR Guide
If you are hiring candidates in the European Union, you must adhere to the General Data Protection Regulation.
- Lawful Basis: Ensure you have a lawful basis for processing.
- Consent: Explicit consent must be obtained and recorded.
- Data Retention: Delete data after the statutory retention period.
FCRA Summary
The Fair Credit Reporting Act (FCRA) promotes accuracy, fairness, and privacy of information in consumer reports. Key requirements include providing a clear disclosure to the candidate and obtaining a written authorization form before procuring a report.
Dispute a Report
If you believe there is an inaccuracy in a report, you have the right to dispute it. Please submit a detailed description of the error via our dispute form, and we will re-verify the information with the source.
API & Integrations
Build powerful hiring workflows with our REST API.
Authentication
All API requests require a Bearer Token. Include it in the Authorization header.
-H "Authorization: Bearer YOUR_API_KEY"
Webhook
Configure webhooks to receive real-time updates when a report status changes.
| Event Name | Description |
|---|---|
screening.completed | Report is fully cleared. |
screening.consider | Flag found on record. |
Billing & Account
Manage your subscription and payment methods.
Pricing Information
We offer flexible pay-as-you-go and monthly volume pricing. Contact sales for enterprise rates exceeding 500 checks per month.
Download Invoice
All invoices are generated automatically on the 1st of every month. Access them via Account Settings → Billing → Invoices.
Update Payment
To avoid service interruptions, ensure your card on file is valid.
Cancellation
You may cancel your subscription at any time from the billing dashboard. Access to the platform will remain until the end of your current billing cycle.
Account Management & Support
Get help with your account access or contact our support team.
Sign-Up Guide
To create a new account, click "Sign Up" on the homepage. You will need your company email address and basic business information to verify your organization.
Login Issues
If you cannot log in, please try resetting your password first. Ensure your browser allows cookies for our domain. If 2FA is enabled, check your authenticator app.
Submit a Support Ticket
For issues not covered in our guides, please submit a ticket. Our team responds within 24 hours on business days.
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