Step 2: Submit a Ticket

1. Click “Submit a Ticket”:

   • Once you’re in the support section, look for the Submit a Ticket button or link.

2. Fill Out the Ticket Form:

   • Subject: Provide a brief description of your issue or question (e.g., “Issue with Background Check Report”).
   • Category: Choose the category that best describes your issue (e.g., “Technical Support,” “Dispute Report,” “General Inquiry”).
   • Description: Provide a detailed explanation of the issue you are facing. Include any relevant information such as:
     • Reference numbers (e.g., background check ID, candidate ID).
     • Specific errors or problems (e.g., incorrect report information, login issues).
     • Any steps you’ve already taken to resolve the issue.

3. Attach Supporting Documents (if needed):

   • If applicable, you can upload relevant documents (e.g., screenshots, identification documents, or supporting evidence for a dispute).

4. Contact Information:

   • Ensure your contact information is correct so that the support team can reach out to you. This includes:
     • Email Address: Required for ticket updates.
     • Phone Number: Optional, but recommended for faster resolution.

5. Submit:

   • After filling out all the required fields, click Submit to send your support ticket.